Should you be unhappy with your purchase for whatever reason you may contact us using the contact form and as long as it is within 7 days of the date that the order was delivered to you, you will be entitled to a full refund of the cost of the goods as long as the goods are returned in their original packaging, complete and unused. Please note we DO NOT accept returns for Pompoms all of which are made to order. We do not refund delivery charges for correctly supplied goods.
Please note that you are responsible for the return of any items and Mad dogs cannot accept responsibility until we receive the goods. You are responsible for any costs incurred in returning any goods to us.
Should any parts be missing, damaged or consumable items be used in whole or part, we reserve the right to make a deduction from any refund due to you for the whole value of the missing, damaged or consumable item.
Any refund will only be credited to the credit or debit card used for the original purchase and will only be made after we have received the goods and they have been inspected and confirmed as satisfactory by us.
Please allow 14 days for the refund to reach your account. Please note that this guarantee is offered as an extra benefit and does not affect your statutory rights.
If you have received a faulty product or item you must notify us in writing within 7 days of delivery of any faults or defects, describing any problems that you are experiencing.
Goods must be returned to us within 14 days of delivery
You are responsible for any costs incurred returning goods to us. However, we are responsible for the cost of returning repaired or replacement goods to you. Responsibility for any product returned remains with you until such time as we receive it.
Goods returned must be adequately addressed and packaged so as to prevent any damage.
This warranty covers any faults or defects that are due to faulty design, manufacture or workmanship. It does not cover against misuse, neglect, wilful damage, modification, adaptation, overloading or repair unless authorized by us in writing.
Consumable items such as batteries, lamps, fuses etc. are not provided for under this warranty. Goods returned under this warranty may be repaired or replaced with goods of similar specification at our discretion.
Goods provided as replacement may be reconditioned as opposed to new. Goods will not be repaired or replaced until such time as any sums due to us in respect of those goods have been paid in full.
This does not affect your statutory rights as a consumer.
Goods should be returned to:-
Mad Dogs & Englishmen, Clayton, Clive Avenue, Church Stretton, Shropshire SY6 7BS - please email us to confirm.